1. Introduction
My Sole Studio respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website, marketplace, messaging tools, seller features, buyer accounts, and related services.
2. Age Requirement
My Sole Studio is intended only for users who are at least 18 years old. By creating an account or using the platform, you confirm that you are 18 or older. We do not knowingly collect information from anyone under 18.
3. Information We Collect
We may collect information you provide directly, including:
- Username, email address, password, and account role.
- Profile photos, banners, bios, seller information, and PayPal payout email.
- Uploaded albums, photos, descriptions, tags, prices, and related content.
- Messages, reports, reviews, ratings, favorites, follows, and support requests.
- Purchase history, unlock history, payout records, and platform fee calculations.
4. Payment Information
Payments may be processed through third-party payment providers such as PayPal. My Sole Studio does not intend to store full card numbers or sensitive bank/card information on its own servers. Payment providers may collect and process payment information according to their own policies.
5. How We Use Information
We use information to operate and improve the platform, including to:
- Create and manage buyer, seller, and admin accounts.
- Display profiles, albums, previews, purchased content, and creator pages.
- Process purchases, unlock content, calculate fees, and manage seller payouts.
- Enable private messages, notifications, reports, reviews, and moderation.
- Protect against fraud, abuse, unauthorized access, and policy violations.
- Send account-related emails such as verification, security, and service updates.
- Analyze site traffic and performance using analytics tools.
6. Public Profile Information
Some profile information may be visible to other users, including usernames, profile photos, banners, bios, seller albums, follower counts, verified status, ratings, and public creator content. Do not upload or share information you do not want visible on the platform.
7. Uploaded Content
Content uploaded by sellers may be displayed as public previews, blurred previews, protected premium content, or unlocked content depending on the feature and purchase status. Buyers may access purchased content through their library or unlocked album pages.
8. Messages and Reports
Private messages are intended for communication between users, but they may be reviewed when necessary for safety, moderation, reports, dispute review, legal compliance, or platform security.
9. Cookies and Sessions
We may use cookies, local storage, tokens, or similar technologies to keep users logged in, protect restricted pages, remember account information, support analytics, and improve platform performance.
10. Analytics
We may use analytics tools such as Google Analytics to understand traffic, page views, device types, referral sources, and user behavior. Analytics data helps us improve the website and marketing.
11. Sharing Information
We do not sell your personal information. We may share limited information with service providers when needed to operate the platform, process payments, send emails, host files, analyze traffic, prevent fraud, comply with law, or enforce our Terms.
12. Seller Payouts and Tax Responsibility
Sellers are responsible for providing accurate payout information. Payment processors such as PayPal may handle certain payout, identity, reporting, or tax-related requirements under their own policies. Sellers are responsible for understanding their own tax obligations.
13. Security
We use reasonable technical and administrative measures to protect accounts and content. No system is completely secure, and users are responsible for protecting their login information and using strong passwords.
14. Data Retention
We may retain information for as long as needed to operate the platform, maintain purchase records, handle payouts, comply with legal obligations, resolve disputes, prevent abuse, and enforce our policies.
15. Account Deletion Requests
Users may contact support to request account review or deletion. Some records, such as purchase history, payout history, moderation records, fraud prevention records, and legal compliance records, may need to be retained even after an account is closed.
16. Your Choices
You may update certain account details through your profile or settings page. You may also choose what profile information or seller content you upload. Removing content may not remove records that are needed for purchases, security, reports, or legal compliance.
17. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of My Sole Studio after changes means you accept the updated policy.
18. Contact
Questions about this Privacy Policy may be sent to: support@mysolestudio.com