1. Digital Content Sales Are Final
My Sole Studio sells access to digital content. Because digital content can be viewed, unlocked, downloaded, or accessed immediately after purchase, all sales are final unless required by law.
2. No Refunds for Buyer Preference
Refunds are not provided because a buyer changed their mind, did not like the content, forgot about a purchase, purchased the wrong item, failed to read the listing, or no longer wants access after unlocking content.
3. No Refunds After Access
Once digital content has been unlocked, viewed, delivered, or made available in a buyer library, the sale is considered completed.
4. Duplicate or Technical Issues
If a buyer believes there was a duplicate charge or a technical issue preventing access, they may contact support. My Sole Studio may review the issue and decide whether to restore access, correct the account, or take another appropriate action.
5. Fraud, Abuse, and Chargebacks
Fraudulent purchases, payment abuse, unauthorized chargebacks, or attempts to access content without payment may result in account suspension, content access removal, and other protective action.
6. Seller Responsibility
Sellers are responsible for accurately describing their content. Sellers may not misrepresent albums, photos, pricing, or what buyers will receive.
7. Payment Processor Decisions
Payment processors, card networks, banks, or legal authorities may make independent decisions regarding disputes or chargebacks. My Sole Studio may adjust account access, seller earnings, or payout records when a transaction is reversed or disputed.
8. Contact
Questions about a purchase issue may be sent to support@mysolestudio.com.